Returns & Exchanges

Due to the perishable nature of our artisanal pretzels, we cannot accept physical returns, but we are committed to ensuring you are 100% satisfied with your order. If your pretzels arrive damaged or do not meet our quality standards, please contact us within 7 days of delivery for a full refund or replacement.

Return Process

• 1.
  Inspect Your Shipment

  Upon arrival, please immediately inspect your pretzels for any damage or quality issues that may have occurred during transit.

• 2.
  Document the Issue

  Take clear photos of the product and the packaging, especially if there is visible damage to the box or the vacuum-sealed pretzel bags.

• 3.
  Contact Customer Support

  Email our team at [email protected] with your order number, photos, and a brief description of the problem.

• 4.
  Resolution Process

  Our team will review your request within 48 hours and process a replacement shipment or a refund to your original payment method.